Zwitch Support

If you experience problems or have questions regarding the use of zwitch please write us an email to

We will respond to your request upon verification of your identity within a reasonable period of time, and to the maximum extent practical.

Enjoy zwitch,

Your Support Team

Q: How to find the smartphone app?
A: Go to Apple appstore or Google Play. For iPhone search Zwitch Now For Android search Zwitch

Q: Why can I don't see any schemes to join?
A: GPS not turned on on your smartphone (enable the GPS via settings); zwich application need to be allowed to use location (enable via settings); Maybe there are no schemes in your location (enable organisations to engage for sustainable mobility)

Q: What does it mean with 'Error. No valid trip recorded.'?
A: The tracking feature is lacking validation of data. Please make sure to have enough distance; correct mode of transport; sufficient GPS and data coverage; Location Services enabled; meet time criteria and technical conditions.

Q: Administrators of a scheme, why can they not be participants?
A: An administrator is setting up and organising a campaign for more sustainable mobility by creating one or several schemes. This is done from a desktop computer with an email registration. Each scheme covers a specific geography as well as various conditions. The email that an administrator uses during registration can not be used for smartphone login as a participant. Participants participate via app on smartphone and register via email or Facebook login.

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